PRODUCT & SOLUTIONS

Monitor 24-7 changes Service Management Landscape again with the release of IncidentMonitor™ 9.6 Service Desk Software. Is the competition able to keep up?

After working closely together with several customers, Monitor 24-7 Inc is proud to release a new version of its PinkVERIFY ITIL service desk software solution IncidentMonitor™. Companies can support their ITIL® as well as non-ITIL® processes using a SaaS or on-premise application access model.

“This is probably our largest service desk software release in history.” Frank Huitenga says.

Besides a complete refresh of our interface we strive for the number one position in the market for ease of use in administration with our new and advanced graphical service catalog designer that integrates with our graphical workflow designer and request management. "We can truly and honestly say that we offer a service desk tool that can configure the most advanced process flows and service catalog forms without the need for any coding. Compared to some competitors who claim that only light-weight java scripting is needed to customize for your needs, we can really say that it is just click, drag and drop. What does light weight java script mean? It still sounds like coding to me” Scott Walling, co-founder of Monitor 24-7 adds to this comment. Frank Huitenga continues, “We are very confident that we can lead the market again with this new release. IncidentMonitor™ 9.6 was presented in Beta form at various events from Pink and ITSMf in Canada and the US and the result was overwhelming. We received so many demo requests that we could hardly handle it and within a few weeks we signed several new customers, one being the Ministry of Children & Family development in British Columbia. The reason why they signed up? The look and feel, the automated actions and the ease of use for customers, support agents as well as the administrator. We are excited to officially release and present our solution to the rest of the world. “ As usual we worked closely with clients to define our development list. This resulted in an impressive list of new features and software updates that are rolled into IncidentMonitor™ 9.6.

  • Refreshed look and feel for web and Windows client software. Watch the video to get an impression of the end user interface, service catalog and knowlegde base interaction

  • Graphical Service Catalog Designer to paint up the most advanced web forms and integrate them with a simple click to the designed workflows. service catalog designer software

  • Double Byte Character Support to support languages around the world
  • Unlimited text fields for items such as request tasks
  • New graphical menu system call Launch Pad for easy and quick access to the features you used most service catalog designer software

  • New Dashboards with over 50 dashboard widgets which can be turned on and off service desk software ITIL dashboard

    in addition to an overlay feature to mix and match statistics

    service desk overlay metrics dashboard

  • Unique label/message editor tool that lets you call things what you want in any language
  • Besides the new release we also looked at our licensing model and decided that it was time to orchestrate a shock in service management industry. We have lowered our prices to such a level that we can now say that the most advanced enterprise service management solution in the market can be purchased at a SMB price. Besides the pricing we also looked into our on-premise offering, where we used to offer perpetual licensing only it is now also possible to get a subscription like in our SaaS – Cloud solution and still run the full version on-premise!

    BUT, there is only one way to get the best impression. Request a demo!

ITIL Workflow and Service Catalogue Form Designer
IncidentMonitor Service Desk Software offers a workflow designer which helps you to create the most advanced process flows within a few clicks. Combine this Graphical designer with our Graphical Service Catalogue Form Designer and you get the most advanced and flexible solution.